Are my costs savings guaranteed?

     Yes - U.S. Gas and Electric guarantees the cost savings on the total cost of your natural gas from the local utility.  Please call our Customer Service Department, toll-free at 888-947-7880, to start receiving your guaranteed cost savings.

Who will deliver my gas?

     Your local utility will use its existing pipes and equipment to deliver the gas that you buy from us. Therefore, you will continue to receive the same service and reliability that you are used to receiving.

Who will handle emergencies?

     If you smell gas or have an emergency, you will still call your local utility – they will be there to help you as always.

How will I be billed?

     We make sure that your local utility bill will include the charges for the natural gas that you buy from U.S. Gas and Electric (i.e. “consolidated billing”). You will continue to receive just one bill for your energy purchases – and, of course, continue to write just one check.

Is there any risk to the consumer?

     There is no risk to the consumer at any time. U.S. Gas and Electric delivers the natural gas directly to each utility.  Accordingly, the transition is invisible to the customer, except, of course, the customer will see a lower gas bill. The utility continues to maintain the infrastructure of gas lines, read the meters, and respond to emergencies so the customer receives the same high-quality energy, with the same reliability, at a lower price.

Are there any enrollment, cancellation or switching fees?

     Unlike many other marketers, U.S. Gas and Electric never charges enrollment, cancellation or switching fees when you select us to supply your natural gas.  You can change your mind at any time. We want to be sure that you are comfortable with your choice. If you cancel and want to reenroll with us again – no problem! We’d love to have you back.

How do I enroll?

     Enrolling with U.S. Gas and Electric is easy. Simply call our Customer Service Department, toll-free at 888-947-7880, and an energy market professional will guide you through our enrollment process.  They will also assist you with any questions you may have. There are no hidden costs or fees and no minimum usage requirements – just guaranteed savings!