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J.D. Power Award

Our commitment and dedication to you, the consumer and your satisfaction, is our #1 priority. At USG&E, our team maintains the highest standard of customer service and prides itself on having in-depth knowledge of the industry. Thank you for inspiring us to be the best we can be for you!

Highest in Residential Customer Satisfaction with Retail Electric Service in New Jersey, Two Years in a Row

Respected as the voice of the consumer, J.D. Power, awarded highest rankings to two companies under the U.S. Gas & Electric, Inc. (“USG&E”) umbrella, in its 2016 Retail Electric Provider Customer Satisfaction Study. New Jersey Gas & Electric (“NJG&E”) and Maryland Gas & Electric (“MDG&E”) were both awarded, “Highest in Residential Customer Satisfaction with Retail Electric Service,” within their regions.

For a second year in a row, NJG&E was honored with the Top Award and placed “Among the Best” in overall customer satisfaction and achieved the highest score in the price; communications; and corporate citizenship study factors within the region.

Highest in Residential Customer Satisfaction with Retail Electric Service in Maryland

MDG&E was honored for the first time with the Top Award and placed “Among the Best” in overall customer satisfaction and  achieved the highest score in the communications; corporate citizenship; and customer service study factors within the region.

The Study, now in its fourth year of measuring retail electric providers in eight competitive markets, examined satisfaction among residential customers of 91 ranked retail electric providers across five key factors: price, communications, corporate citizenship, and enrollment/renewal and customer service. 

Maryland Gas & Electric and New Jersey Gas & Electric received the highest numerical score among seven providers in their respective regions in the J.D. Power 2016 Retail Electric Provider Residential Customer Satisfaction Study, based on 24,185 total responses, measuring the experiences and perceptions of customers with their retail electric provider, surveyed August 2015-June 2016.